Shipping costs:
Shipping within the UK mainland is via courier shipped at £5 per order.

If you have special shipping requirements (eg: before 10:30, Saturday) please contact us for a quote.

Shipping leadtimes:
Please contact us if you want to check on a particular product's availability. However, in general, the following applies:

Firewalls

• Low end firewall appliances in stock; leadtime is normally 1-2 working days (Support contracts 3-8 working days)
• Higher value product leadtimes can be up to 14 days - shipping from the USA.

Other product leadtimes can be confirmed upon request

Returns:

Any returns should be notified either by phone (or e-mail us) as soon as possible to ensure a replacement is sent to you as quickly as possible. In the case of software being returned, we only accept unopened - still shrinkwrapped - items for return. All other items must be still in their original packaging.

We accept the following reasons for return:

• Wrong item(s) sent.
  Consignment must be returned within 1 week of purchase, we will arrange collection and dispatch a replacement
• I have made a mistake and selected the wrong product
  Consignment must be returned unopened within 1 week of purchase, we will dispatch a replacement once the original has been received.
  Note There may be a re-stocking charge.
• The item arrived damaged
  Consignment must be returned within 1 week of purchase, we will arrange collection and dispatch a replacement.