Shipping costs: Shipping within the UK mainland is via courier shipped at £5 per order. If you have special shipping requirements (eg: before 10:30, Saturday) please contact
us for a quote.
Shipping leadtimes: Please contact us if you want to check on a particular product's availability. However, in general, the following applies: Firewalls - Low end firewall appliances in stock; leadtime is normally 1-2 working days (Support contracts 3-8 working days)
- Higher value product leadtimes can be up to 14 days - shipping from the USA.
Other productsOther product leadtimes can be confirmed upon request Returns: Any returns should be notified either by phone (or e-mail us) as soon as possible to ensure a replacement is sent to you as quickly as possible. In the case of software being returned, we only accept unopened - still shrinkwrapped - items for return. All other items must be still in their original packaging. We accept the following reasons for return: - Wrong item(s) sent.
Consignment must be returned within 1 week of purchase, we will arrange collection and dispatch a replacement - I have made a mistake and selected the wrong product
Consignment must be returned unopened within 1 week of purchase, we will dispatch a replacement once the original has been received. Note There may be a re-stocking charge. - The item arrived damaged
Consignment must be returned within 1 week of purchase, we will arrange collection and dispatch a replacement.
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